Frequently Asked Questions

What is the AstraVisage Rechargeable LED Face Mask?

The AstraVisage LED Face Mask is a professional-grade light therapy device designed for at-home skincare treatments. It uses multiple LED wavelengths to target various skin concerns including acne, aging, and uneven skin tone.

How does LED light therapy work?

LED (Light Emitting Diode) therapy uses specific wavelengths of light to penetrate the skin at different depths. Each color targets different skin concerns:
  • Red light: Stimulates collagen production, reduces fine lines and wrinkles
  • Blue light: Kills acne-causing bacteria, reduces inflammation
  • Near-infrared: Promotes healing and reduces inflammation
  • Other wavelengths: Target specific skin concerns like hyperpigmentation and redness

Usage & Treatment

How often should I use the mask?

For optimal results, use the mask 3-5 times per week for 10-20 minutes per session. Consistency is key with LED therapy.

How long does each treatment take?

Each automatic treatment cycle typically lasts 10-20 minutes. The mask features an automatic shut-off timer for convenience.

Can I use skincare products with the mask?

For best results, use the mask on clean, dry skin. Some serums (particularly those with vitamin C or hyaluronic acid) can be used before treatment, but avoid using the mask over heavy creams or oils that may block light penetration.

Is it safe for all skin types?

Yes, LED light therapy is generally safe for all skin types and tones. However, if you have photosensitive skin conditions or are taking medications that increase light sensitivity, consult your dermatologist first.

Device Features

Is the mask really rechargeable?

Yes! The AstraVisage mask features a built-in rechargeable battery, making it completely wireless during use. No need to stay plugged into a wall outlet during your treatment.

How long does the battery last?

A full charge typically provides multiple treatment sessions. The exact duration depends on usage patterns and selected light modes.

What light colors/modes are available?

The mask offers multiple LED colors including red, blue, and near-infrared, allowing you to customize treatments based on your specific skin concerns.

Is the mask comfortable to wear?

The mask is designed with comfort in mind, featuring adjustable straps to fit various face shapes and sizes while allowing you to relax during treatment.

Safety & Side Effects

Are there any side effects?

LED light therapy is non-invasive and generally has no side effects. Some users may experience mild warmth or temporary redness, which typically subsides quickly.

Can I use this if I'm pregnant or breastfeeding?

While LED therapy is considered safe, we recommend consulting with your healthcare provider before use during pregnancy or while breastfeeding.

Is it safe for my eyes?

The mask is designed with eye protection in mind. However, do not stare directly into the LEDs, and the mask should not be used on the eyelids.

Results & Expectations

When will I see results?

Most users notice improvements in skin texture and tone within 2-4 weeks of consistent use. More significant results (reduction in fine lines, acne improvement) typically appear after 8-12 weeks.

How long do results last?

Results are cumulative with regular use. To maintain benefits, continue using the mask 2-3 times per week after achieving desired results.

Ordering & Shipping

What comes in the box?

  • AstraVisage Rechargeable LED Face Mask
  • USB charging cable
  • User manual
  • Storage pouch (if included)

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the product within 30 days for a refund or exchange.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary by location:
  • Standard shipping: 5-10 business days
  • Expedited options available at checkout

What are the shipping costs?

  • Standard shipping: $12

Full information about shipping options, weight limits, and prices can be found in our shipping policy.

Customer Support

How can I contact customer service?

Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT-05:00) Florida.
  • Email: info@integralproductservices.com
  • Phone: +1 954-918-9407
  • Address: 18531 NW 19th St, Pembroke Pines, FL 33029, USA

What is your response time?

We respond to all inquiries within 24 hours during business days.

Do you offer a warranty?

Yes, the AstraVisage LED Face Mask comes with a manufacturer's warranty. Please refer to your product manual or contact customer service for specific warranty terms.

Technical Specifications

Feature Specification
Power Source Rechargeable lithium battery
LED Colors Multiple (Red, Blue, Near-infrared)
Treatment Time 10-20 minutes per session
Charging USB cable included
Material Medical-grade silicone/hypoallergenic materials
Have a question not answered here? Contact our support team at info@integralproductservices.com or call +1 954-918-9407.